Where can I receive my order?

You can receive it in the address you specify: in your home, at work ...

How long it will take to receive my order?

In a maximum of 7 days you will be able to enjoy your dog collar or dog collar and

leash! As our products are handmade the making process is 3 days plus 24 / 48h

shipping.

Standard shipments in Spain take 24 / 48h (for Ceuta and Melilla would be of 3-5 days).

In the case of the European Community the shipping will be 7-15 days and for

international shipments of 10-21 days.

How much do I pay for shipping?

• National shipping costs to Peninsula and Balearic Islands are 5.90 €.

• The shipping costs to Europe and Greenland are 8.90 €.

• The international shipping is 12.90€.

Can I track the status of my order?

Yes you can. Through "Your Account" if you enter on orders you will see the shipping

code. If the shipment is to Peninsula and Balearic Islands you will have access on

seur.com. If it is outside Spain the access will be on correos.es.

What is the process of home delivery?

We will send you an e-mail confirmation of shipping (when your order will leave the

workshop) and one with a tracking number (with link to the website of the carrier

company). If the carrier company does not find you at the address, they will contact you

to arrange a second delivery.


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