Can I change my articles??

Clothes bought in BROTTDOG.COM can be changed for another size or color if they are in perfect condition and have stock in the storehouse.

If you want to exchange an item you must request a return and make a new purchase online.

Which is the deadline to make the change?

The exchange period is 15 days from the date of purchase.

How do I return an item?

You can request a refund via email guau@brottdog.com giving the reasons for return; the products must be in perfect condition and present in their respective packaging.

After verifying all data, we will send a carrier to pick up your package within 24-48 hours (if it is possible). To realize the collection the transport company will contact you. If for any reason you are not convinced of the date proposed, please contact them to change it.

What is the deadline to make a return?

The deadline for any refund is 15 calendar days from the date of purchase.

Do I have to pay anything for my return?

Returns for fault or wrong products are always free. In other cases the buyer will bear the cost of the carrier agency.

How will I receive the amount of my refund?

Once approved the refund, you will receive the amount in the same manner in which you made your purchase.

When will I receive my refund amount?

After approving the return (products must be in perfect condition, having interior labels and packaging), you will receive a confirmation e-mail telling you that the amount is credited to your account within a few days.

Remember that the payment to the credit card always depends on your bank.

How should I do if my refund amount is incorrect?

Contact with us and we will solve the problem as soon as possible.

BROTTDOG.COM reserves the right to refuse returns communicated or sent after the deadline, or products that are not in the same condition they were received.


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