How can I choose the best size?
You can take a flexible tape measure and take the measurements as indicated in the size guide. The
Measurements must be between the maximum and minimum size described in the guide. You can check the guide here and if you have any questions you can contact us by email or WhatsApp.
Do you have stock of all products?
No, we work to order since we are manufacturers, all products are made under
demand to avoid unnecessary stock and overproduction. If there is a model that does not allow you to order, contact us to see if we have enough material to make it.
What materials are the products made of?
We always use top quality materials and the maximum proximity to be a company
sustainable. Most of our products have ecological or quality certificates such as GOTS, GRS, OEKOTEX or VEGAN.
Is it possible to receive periodic information in my e-mail with the latest news and offers from Brott?
Yes, you can subscribe to our Newsletter and you will receive information about the latest news or offers from Brott. We also advise you to follow us on Instagram to keep up to date with all the news.
Can I unsubscribe from the Brott Newsletter?
Yes, you simply have to request it in writing to firstname.lastname@example.org putting in the subject: DOWNLOAD NEWSLETTER or in the footer of the newsletter where you will find this option.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it without problem. You have to access Registry and
Click on the option "I forgot my password". You will immediately receive an email to create your new password.
How do I know if I have placed my online order correctly?
Once your order has been placed, you will receive a confirmation email. If you don't receive it, get in touch
Can I know the status of my order?
Yes, access the "History and orders placed" section of "Your Account" and you will be able to see the status of your order in real time.
Can I remove items from my order?
Yes, from "YOUR CART" you can eliminate the items you do not want as long as you have not processed the order.
In which countries can I buy online?
We ship worldwide except for some areas where due to lack of a logistics operator we will not be able to manage the shipment, these will not be available on the order form but you can consult us to see how we can solve it.
What do I do if I receive a defective item?
At Brott we work by hand and we are very careful with the finishes, but if you receive a damaged item by mistake, contact us and we will solve the problem.
What do I do if I receive an incorrect item?
If by mistake you receive an item that you have not ordered, contact us and we will proceed to
change of it.
Is my personal information confidential?
How can I contact Brott?
You can send us your questions or comments through the contact form available on our website, by calling +34 938 274 515 or by sending an e-mail to email@example.com. We will also assist you from Instagram and Whatsapp.
Where I can get my order?
You can receive it at the address you indicate: at your home, at work... Shipments are not made to post office boxes and the delivery point must be accessible to the carrier.
How long will it take for my order to arrive?
In a maximum of 7 days you can enjoy your necklace or outfit for a walk! As these are handmade dog collars and martingale collars for greyhounds, the manufacturing time is 3 days + 24/48 hours for the transport service.
Standard shipments in Spanish territory take 24/48 hours (for Ceuta and Melilla the transit will be 3 to 5 more days). In the case of the European Community the shipment will be from 5 to 7 days and for international shipments from 10 to 21 days.
How much do I have to pay for shipping costs?
The shipping costs to SPAIN and
BALEARIC ISLANDS are 5.90 EUR.
· Shipping costs to PORTUGAL, EUROPE and GREENLAND are 11.90 EUR.
· INTERNATIONAL shipping costs are 14.90 EUR.
Shipping will be free from €50 for Spain and the Balearic Islands, €120 for Portugal and Europe and €200 in
* No shipments are made to post office boxes.
Can I track the status of my order?
Yes, through "YOUR ACCOUNT" enter orders placed and you will see the shipping code. If the shipment is to the Peninsula and the Balearic Islands you will have to access nacex.es if it is outside Spain you will be able to access ups.com or correos.es depending on the country of destination.
What is the home delivery process?
We will send you a shipping confirmation email (when your order leaves the workshop) and another with a tracking number (with a link to the courier company's website). If the courier company does not locate you at home, it will leave its contact to make a second delivery.
What forms of payment can be used to make a purchase?
You can make payment through a credit card such as Visa, Visa Electron, MasterCard or American Express.
You can also use your PayPal account to make the purchase.
If you use a device with Apple Pay or Google Pay, these methods will also be available.
Is it safe to use my credit card on the web?
Yes, totally. All payments made on the brottdog.com website are encrypted using secure technology and comply with all current security regulations.
Additionally, due to current regulations, your payment will have to be verified by your bank with a code or from the bank's application so that you can confirm your payment. Which makes the process safer.
I need the invoice for my purchase
When placing your order you will have a purchase summary, if you need an invoice for your purchase you can contact us indicating the number. of order and you will have to provide us with your tax information and we will issue it to you in 24/48 hours.
How to use my gift card?
To use the balance of your gift card you will have to complete the entire purchasing process and add the products to your cart. When you go to make the payment you can enter the code for your gift card in the "discount code" box.
How to use discount coupons?
You can enter the discount code before completing the purchase in the "discount code" box.
Discount codes cannot be accumulated and are not operational during periods of sales campaigns or specific actions such as Black Friday.
Returns & Exchanges
What is the deadline to make the change or return?
The withdrawal can be exercised up to 14 days after receipt of the order. In the case of changes you have 30 days to make them.
What should I do to give the item back?
You can request a return by sending an email to firstname.lastname@example.org stating the reasons for the return. The products must be in perfect condition and present their corresponding packaging.
After verifying all the data and authorizing the return, you can send us the well-protected item at your expense.
We will notify you when we receive it to continue with the change process.
Do I have to pay anything for my return?
Returns for defective or wrong items are always free. In all other cases, the buyer will assume the costs of the transport company. Returns of items postage due will not be accepted.
How will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made your purchase.
When will I receive my refund?
After approving the return (the items must be in perfect condition, have the interior labels and packaging), you will receive a confirmation email indicating that the amount will be credited to your account within a maximum period of 72 hours. Remember that the credit card payment always depends on your bank.
What should I do if the amount of my return is incorrect?
Contact us and we will solve the problem as soon as possible.
BROTTDOG.COM reserves the right to reject returns communicated or sent outside the
fixed term, or products that are not in the same conditions in which they were received.