Terms and Conditions
These conditions and the documents mentioned therein establish the conditions governing the use of the website www.brottdog.com owned by Another Design Rules, SL with CIF B66510397 and address at Calle Amat i Piniella 7 bajos 08242 Manresa (Barcelona) registered in the Mercantile Registry of Barcelona Page B-468610, Volume 44825 Folio 1 Inscription 1, CIF B66510397, with BROTT being one of its trademarks.
Please read the Conditions carefully before using this website. By using this website or placing an order on it, you agree to be bound by these Conditions, if you do not agree with all the Conditions, you should not use this website.
These Conditions could be modified. It is your responsibility to read them periodically since the conditions in force at the time of use of the website will be those that will be applicable to you.
1. SCOPE OF THE CONTRACT
These General Purchase Conditions apply to the sale of all Brott products through its website, to consumers to whom orders can be delivered anywhere in the world.
Brott informs that his website is aimed at people over 18 years of age. If you are a minor, we recommend that you consult this information with your parents or guardians.
2. YOUR DATA AND YOUR VISITS TO BROTTDOG.COM
The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of said information and data and you declare that all the information or data you provide us is true and corresponds to reality.
3. USE OF OUR WEBSITE
By using this website and placing orders on it, you agree to use this website only to make legally valid inquiries or orders. Do not make speculative, false or fraudulent orders. Provide us in a true and correct way your e-mail address, postal address and other contact information. Likewise, you allow us to use this information to contact you if necessary, you can consult our Privacy Policy. If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you declare that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.
4. AVAILABILITY OF PRODUCTS
All product orders are subject to product availability. In this sense, if there are difficulties regarding the supply of products or if there are no items in stock, we will refund any amount that you may have paid.
Our products may be available at other outlets through our distribution/reseller network.
5. CANCELLATION OF AN ORDER
We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on this website. We will always try to process all orders but there may be circumstances that force us to cancel an order after having sent the order confirmation, so we reserve the right to do so at any time without being responsible to you or any third party.
6. DELIVERY
The delivery will be made to the address you indicate, which may be different from your habitual residence, and may be sent to your place of work or even to a third person to whom you wish to give a gift. In any of the cases, the identification of the buyer or of the person to whom the product is addressed will be required by means of an official document that identifies him and signature of the delivery note.
The delivery period set on the website will be merely indicative. However, Brott will endeavor to respect this term, not being responsible in case of exceeding the initially estimated term.
7. NON-DELIVERY
If after two attempts we find it impossible to deliver your order, the transport company will store the product for 15 days so that you can pick it up. In addition, we will leave you a note explaining where your order is and how to collect it. If you are not going to be at the place of delivery at the specified time, please contact us or the transport company to arrange delivery on another day.
After 15 days, if the order has not been delivered for reasons not attributable to us, we will be authorized to recover the products, without the possibility of claiming for them.
8. PRICE AND PAYMENT
The price of the products will be the one stipulated at any time on this web page, except in case of error. In the event of an error, we will inform you as soon as possible, giving you the option to confirm your order at the correct price or cancel it. If we are unable to contact you, we reserve the right to refund the amount of the order and cancel it.
The prices on this website are expressed in EUROS and include VAT, but exclude shipping costs, which will be added to the total amount due as stated in the Shipping section. The delivery of the order may be subject to customs taxes.
You can make the payment with Visa, MasterCard and through PayPal. To minimize the risk, your credit card details will be encrypted. The charge on your card will be made at the time you confirm your order.
By confirming the order you are confirming that the credit card is your property.
Credit cards will be subject to checks and authorizations by the issuing entity, if said entity does not authorize payment, we are not responsible for any delay or non-delivery and we will not be able to formalize the sale.
9. EXCHANGES/RETURNS
Right of withdrawal for consumers and users
The withdrawal can be exercised up to 14 days after receipt of the merchandise.
The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify Brott Barcelona, at the address Calle Amat i Piniella 7 bajo de Manresa 08242 (Barcelona), by telephone at 931314108, writing to us by email guau@brottdog.com, your decision to withdraw of the contract through an unequivocal statement (for example, a letter sent by post or email)
You can use the model withdrawal form that appears here , although its use is not mandatory.
To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including the delivery costs of the initial shipment (with the exception of additional costs resulting from the choice by you of a delivery method other than the least expensive ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods and check their good condition (which must be in perfect condition, unused and with their original packaging and labels).
You must return the goods to us at Brott Barcelona Calle Amat i Piniella 7 bajo de Manresa, 08242 (Barcelona), without undue delay and, in any case, no later than 14 calendar days from the date on which you Communicate your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You must bear the direct cost of returning the goods.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to the supply of goods made according to the specifications of the consumer and user or clearly personalized.
It offers the possibility of customizing certain products both in size and with the inclusion of texts and characters selected by you.
You should be aware that due to technical or other reasons beyond our control, actual colors, textures, and sizes may vary from those shown on your screen. Likewise, you must take into account that since they are personalized garments, it will not be possible to return or exchange personalized products.
You guarantee that you are authorized to use the texts and the rest of the elements that are part of the personalization of the products. While we reserve the right to refuse your personalization or cancel orders for personalized products for breach of these terms, you are solely responsible for any personalization you request. We may refuse your personalization or cancel orders for personalized products in the event that we discover that the personalization consists of, or includes, inappropriate elements, property of third parties or otherwise illegal.
We assume no obligation to verify, nor do we assume responsibility for, the texts or other elements that are part of the personalization created by users of this service. We do not guarantee the legality of said texts, or other elements, and, consequently, we do not assume any responsibility for damages and/or losses that may arise for any user(s) and/or any other third parties (whether individuals or public entities or private) derived directly or indirectly from the use of the personalization service or that have any type of direct or indirect relationship with said service and/or its products.
International Returns:
Brott is not responsible for customs duties incurred when returning items from international destinations. Shipments must be categorized at the post office or carrier as "Warranty Returned Items."
10. LIABILITY
At Brott we do our best to ensure that product descriptions and specifications are accurate and correct to as much detail as possible. The colors that appear on the website are a faithful representation of the original, however, they may vary slightly from the colors of the actual product due to the resolution of your screen or browser.
We are not responsible for damages that may be caused by an act of God or force majeure, strikes, wars, technical breakdowns, maintenance operations, interruptions or operating errors, impossibility of access, lack of availability and/or continuity of the portal. , data loss, delays in the delivery/collection of orders and in general, for any event that makes it impossible for us to properly comply with and operate our services. It will be understood that our obligations will be suspended during this period and once finished we will find a solution to carry out the order.
In the event that some type of responsibility could be attributed to Brott, this would be limited to the amount paid by the user.
11. INTELLECTUAL PROPERTY
Brott is the owner of all intellectual and industrial property rights that appear on the brottdog.com website, as well as the elements contained therein, in particular, images, video, texts, brands or logos, color combinations, structure and design. All rights to that effect are reserved. Pursuant to the provisions of Royal Decree 1/1996 approving the revised text of the Intellectual Property Law in article 17, reproduction, distribution and public communication are expressly prohibited, including the method of making them available. , of all or part of the contents of this web page, for commercial purposes, in any support and by any technical means without the express authorization of Brott.
Brott® and its logo are registered trademarks of Another Design Rules SL.
12. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS
We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically damaging or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website. or the downloading of content from it or to which it redirects.
13. LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and materials from third parties, such links are provided for informational purposes only, and we do not have any control over the content of such websites or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
14. WARRANTY
All our products have a two-year warranty. Any anomaly at the time of delivery must be reported immediately.
It does not cover breaks, tears or chips due to misuse, nor the wear and tear of the materials due to their use.
Breaks due to poor sewing and clear breaks due to pores in metals or fibers are covered.
The replacement material will be the same or a similar product in case of exhaustion of the original.
In the event of receiving a damaged or damaged package, it must be stated on the delivery note of the transport company, otherwise, no responsibilities will be accepted, and you must contact the transport company.
15. VALIDITY OF OFFERS
Offers offered on brottdog.com are valid while stocks last. If the stock is out of stock, the amount paid by the customer will be refunded or a product with the same or superior characteristics will be offered.
16. APPLICABLE LAW AND JURISDICTION
The terms and conditions that govern this page and all the relationships that may derive from it are safeguarded by Spanish legislation. Any controversy that arises, is related to or could be derived from the access or use of this page is submitted to the exclusive jurisdiction of the Courts of Barcelona.
Being able to also use the online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/ .
17. CUSTOMER SERVICE.
If you have any questions, complaints or queries about our products or the operation of the online store, you can contact us from Monday to Friday from 9 a.m. to 5 p.m. via email at guau@brottdog.com or by phone +34 931 314 108
At Brott we care about your opinion! If you want to leave us any comment or suggestion, we would love to receive it. Do it through our contact form .